Product
fax-on-demand Salespeople can call a product information
hotline to request a fax on products by model number or feature.
The application retrieves the information from a database and
delivers it immediately to a nearby fax machine or to their
voice/fax mailbox for future printing. Customers can use a
catalogue of available documents/brochures they can retrieve when
convenient.
Phone-based
ordering Companies can reduce the cost of sales by enabling
customers to place orders via the phone. The system prompts
customers for their ID, shipping details and credit card
information. The system then gives the customer a reference
number and the option to be notified by phone, fax or email when the
product is shipped.
Online
credit card verification - To speed order fulfilment, an
application can initiate credit card approval while the customer is
online.
Gold-level
customer priority Using Calling Line Identification (CLI),
the system can deliver a screen pop with customer history to the
agents desktop. Customers with premier status are given
priority handling for example, routed to the head of the call
queue or to a special group of agents.
Customer
satisfaction survey Customers can provide feedback on
product quality and service via the phone. The system can
summarise both quantitative information (provided by pressing keys)
and qualitative information (provided by voice). Once the
information is collected, it can be automatically sent to interested
parties via email, fax or to their mailbox.