Policy
application by phone –
Existing customers who want to increase their policy amount or apply for
another policy can complete a subset of the application over the phone.
Account
Management – Customers can
conveniently transfer money between investment alternatives via the phone.
They can request confirmation of the transaction via e-mail or fax.
Or, they can hear the confirmation on-line, with text to voice
processing.
Customer
satisfaction survey –
Insurance companies can obtain valuable customer feedback using a
telephone survey. The
application can summarise quantitative information (provided by pressing
keys) and qualitative information (provided by voice) and distribute it to
interested parties.
Fax-back
of product information, -
Using the touch-tone phone, customers can request that product
information, estimated monthly payment information or account
status/balance be sent by fax or email.
This application improves service while reducing mailing costs.
Fax
Broadcast – To distribute
timely information to a set group of agents, the insurance firm can send a
fax to a set distribution list, with only a few keystrokes. The application uses existing telephone and fax equipment.
Broadcast faxes can be scheduled to take advantage of off-peak call
rates and to use system resources when they are otherwise idle.