To
stand out in a field of new competitors, financial services companies need
to differentiate their service delivery.
1Voice can help you create and deliver innovative services:
Loan
status using a 1Voice
solution, customers can use their phone find out the status of their loan
application 24 hours a day, while minimising costs.
Phone access to
web information nearly all
information is available via the Web, such as customer account information
and trade histories. By
delivering information to both Web and telephone from the same database,
you provide customers with consistency, flexibility and choice.
Credit
line application by phone
Existing customers who want to extend credit or apply for another loan can
complete a subset of the loan form over the phone. Rapid approval attracts new customers.
Branch
locator To find the
location of the nearest branch, a prospective customer simply enters their
postcode via touch-tone phone. The
application can fax directions or use text-to-voice processing to read
them to the caller.
Account
management customers can
conveniently transfer money between accounts for example, between a
check and savings account via a touch-tone phone.
They can receive verbal confirmation of their transaction or
request confirmation via e-mail or fax.