Phone-based
ordering You can reduce the cost of sales by enabling an
application to take orders via the phone.
The application prompts customers for their IDs, shipping
information and credit card information.
The application then gives the customer a reference number, as well
as an option to be notified by phone, fax or email when the product is
shipped.
Online
credit card verification To speed order fulfillment, an application can
initiate credit card approval while the customer is online.
Order
status and confirmation Customers can enter their customer order number
to hear estimated ship date, back orders, invoice information and so on.
Gold-level
customer priority Using Calling Line Identification (CLI), the
1Voice application can deliver a screen pop with customer history to the
call centre agents desktop. Customers
with premier status are given priority handling for example, routed to
the head of the call queue or to a special group of call centre agents.
Customer
satisfaction survey Customers can provide feedback on product
quality and service via the phone. The
application can summarise both quantitative information and qualitative
information. Once the
information is collected, it can be sent to interested parties via email,
fax or to their voice/fax mailbox.
Critical
Information Alerts Our enterprise-wide solution provides real-time
notification of important customers needing attention, and other critical
information about incoming calls, voice messages and system data
statistics. Alerts can be
sent via email, SMS, pagers, message boards and dedicated desktop client
applications.