PostMaster - Product Overview
Who can benefit from PostMaster? |
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PostMaster is an enterprise-wide solution that can be used by any organization or individual that can benefit from real-time notification of important messages. The following scenarios clearly demonstrate how specific groups will find PostMaster of particular value:
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Contact Center/Call Center Managers |
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The Contact Center/Call Center manager, while in a meeting, receives a page indicating that the customer queue wait time is 15 minutes. This means that PostMaster has already notified all agents via their desktop PCs and electronic message boards that the queue breached the 10-minute interval. However, the problem has escalated. Thanks to PostMaster, the manager immediately re-deploys offline staff to resolve the deteriorating service concern, and safeguards repeat business and customer loyalty.
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Mobile Executives |
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A busy account executive is delivering a sales presentation offsite to a client. The account executive is anxiously anticipating a call from John Smith’s office to indicate that they are ready to choose his company for an important joint venture contract. The competition is tough and timing is critical. However, the account executive is confident that he can respond appropriately without being tied to the phone, because PostMaster was pre-configured to send an SMS alert to his mobile phone. The account executive’s phone vibrates with the PostMaster alert and he takes this opportunity to suggest a brief meeting break. The account executive’s immediate response to a final question impresses John Smith and he wins the contract. |
For further information contact |
ConnectTel: +44 (0)20 7950 3200 and ask for Sales Email: sales@connectcs.com
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Related Links |
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Feature Review |
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Benefit Review |
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