Providing
Critical Information Alerts
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Superior
customer service is essential to be competitive in today’s fast paced
business environment. Any
opportunity to enhance your customer relationships will help you maintain
your competitive advantage. One
of the competitive advantages 1Voice can provide for you is MessageStream.
MessageStream
is a sophisticated, real-time enterprise notification software solution.
MessageStream automatically reports and displays desired
information on incoming client calls, voice mail messages and system data
statistics. You set the
parameters identifying what alerts you require.
You also have the option to implement automatic and tiered
notification escalation. The
options are limitless. You
have control!
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Features
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Multi-destination
support (SMS, e-mail, pager, MessageStream desktop client, electronic
message boards)
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Dynamic
rules and conditions real-time update support.
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Completely
configurable rules and conditions
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Seamless
integration with Lotus Notes and Microsoft Exchange
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Siemens
RésuméRouting, Nortel Meridian Max, Siemens ORTL and Avaya Octel
support
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Microsoft
Windows 95/98/NT support
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Animation
support for MessageStream desktop client
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Real-time
statistics reporting and display
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Configurable
report generation
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Client/Server
application |
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Scalable
solution |
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Benefits
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Maximises
Responsiveness In A Competitive Environment
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Enhances
timely decision making through critical data notification.
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Builds
customer loyalty by enhancing opportunities to provide superior
customer service.
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Helps
resolve escalating issues before they become service-affecting
emergencies.
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Extends
Infrastructure Investment
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Saves
capital by utilizing existing network infrastructure.
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Adds
leading-edge features to existing business systems.
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Provides
single-point notification from multiple business systems.
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Increases
User Productivity
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Provides
real-time alerts on critical issues to mobile users.
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Maximizes
user efficiency through instant predetermined notifications of crucial
information.
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Minimizes
training costs/time as MessageStream is easy to use. |
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