Instant
Access to People and Information
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Menu
Manager from 1Voice Ltd is a software solution designed to help you make
the most of your Octel Message Server by enabling its ‘hidden’ IVR
capabilities. The
applications enable you to create, customise and administer menu options
for your message server with a simple-to-use Windows graphical user
interface. You can quickly
provide callers to your company with instant access to the information,
services and people they require, without the need for in-depth training
or experience of message server platforms.
In a
nutshell, Menu Manager from 1Voice can transform your auto attendant into
a powerful corporate marketing tool.
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Product Features
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Create
IVR menus to allow callers to choose the services they require |
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Route
callers automatically by Calling Line ID (CLI) |
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Menu
options include same call fax and fax-back |
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Provide
multi-layered menus to ease the use of messaging system |
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Schedule
menu functions by time-of-day and day-of-week |
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Multiple
menu applications can be created if multiple DDI numbers are set up |
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Menu
options can be assigned to any digit, so that they need not be sequential
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Benefits
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Menu
configuration under your total control |
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Time to
create menus is greatly reduced |
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Minimise
misrouted calls |
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Provides
access to information and services 24x7 |
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Automates
repetitive tasks improving employee job satisfaction
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